E911 Solutions for Open SIP Platforms

RedSky empowers organizations to take advantage of mobility instead of traditional static offerings, and provides complete emergency coverage for entire workforces, whether on campus or remote. We find your customers’ emergency callers, route their 9-1-1 calls to the appropriate emergency dispatch center (PSAP), and notify enterprise security teams and administrative personnel.

For over 25 years, RedSky has been the leader in E911 solutions. With a sole focus on E911, we’re committed to providing the technology you need to keep your employees safe and your business compliant.

Compatibility

BroadWorks
Aeonix
Ribbon AS

Supported Devices

Cisco

MPP 68xx 11.1.2
MPP 78xx 11.1.2
MPP 88xx 11.1.2

Yealink

T2x (including T19PE2) v82.0.20
T4xG/P v82.0.20
T4xS v82.0.20
T5xS (not including T56/T58) v82.0.20

Polycom

VVX Gen2 and VVX x50 models - 6.4.1
CCX models - 7.2.0
Trio models - 7.2.0

How it works

1. As the hard phone user moves around the on premise environment, the phone is updating its location by making a HELD request to the RedSky Horizon Mobility® Server and storing its location as a secure token.

2. As the soft phone user moves around the on premise environment, the MyE911® client is updating its location by making a HELD request to the RedSky Horizon Mobility® Server and storing its location as a secure token.

3. End user makes 9-1-1 call from their phone as a SIP Invite to the SIP based Call Server. The SIP Invite includes the location token.

4. Call server directs the SIP Invite to the RedSky Horizon Mobility® cloud.

5. RedSky Horizon Mobility® converts the token into a dispatchable location, including civic address, floor, room/zone.

6. Based on civic address, the 9-1-1 call is routed and delivered to the location appropriate PSAP.

7. The dispatchable location information is made available to the receiving PSAP.

8. Text/Email/screen notifications are sent to administration and security personnel.

9. Optional conference call is established between the caller, the PSAP, and the security desk which is in a listen only mode.